super casino Privacy Policy

1. Information We Collect

When you register for an account on super casino, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the verification process, we may also request a government-issued ID or other documents to confirm your identity and ensure you meet the minimum age requirement of 21 years. When you make deposits or withdrawals, we collect transaction data such as payment method details, transaction amounts, and timestamps — though we do not store full card numbers on our servers. We also automatically collect technical data when you browse or use our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious behaviour, and improve the overall user experience for players across the Philippines.

2. How We Use Your Information

The personal data we collect is used primarily to operate and maintain your account, process transactions, and deliver the gaming services you have signed up for. We use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, security alerts, and important policy changes. With your consent, we may also send promotional communications about new games, bonuses, and platform features — you can opt out of these at any time through your account settings. Your data helps us comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming monitoring required under Philippine gaming regulations. We analyse aggregated, anonymised usage data to understand how players interact with our platform so we can make informed improvements to navigation, game selection, and mobile performance.

3. Sharing Your Data

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes — this is a firm commitment we make to every player on our platform. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are bound by strict data processing agreements. In certain circumstances, we are legally required to disclose player information to regulatory authorities, law enforcement agencies, or courts in the Philippines when presented with a valid legal request. If super casino undergoes a business restructuring or acquisition, player data may be transferred as part of that process, and you will be notified in advance. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy or that could harm your interests as a player.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your login credentials and payment details are protected in transit. Access to personal data within our organisation is restricted to authorised personnel only, and all staff who handle player data are trained in data protection best practices. We conduct regular security audits and vulnerability assessments to identify and address potential risks before they can affect our players. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and enable any available two-factor authentication on your account.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and business obligations. Under Philippine anti-money laundering regulations, certain transaction records must be kept for a minimum of five years from the date of the transaction, regardless of account status. If you request account closure, we will deactivate your account and cease active processing of your data, but some records will be retained in secure archives for the legally required retention period. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you. You may contact our support team at any time to enquire about the specific retention periods that apply to your account data.

6. Your Rights

As a player based in the Philippines, you have a number of rights in relation to your personal data that we are committed to upholding. You have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or out of date. You may request the deletion of your personal data where we no longer have a legal basis to retain it, subject to our regulatory obligations described above. You have the right to object to or restrict certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time. To exercise any of these rights, please contact our support team at [email protected] with your request, and we will respond within a reasonable timeframe in accordance with applicable law.

7. Cookies and Tracking

Our platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience for every player. Essential cookies are required for the platform to operate correctly — they manage your login session, remember your preferences, and protect against cross-site request forgery attacks. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement, and these are collected in an aggregated, anonymised form. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to log in or use certain platform features. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine data protection laws. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The date at the top of this page will always reflect when the policy was last reviewed. We encourage you to check this page periodically so you remain informed about how we protect your data. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy.